At SoulScrafts, we take pride in delivering premium handcrafted products with the highest standards of quality. Customer satisfaction is important to us, and we strive to ensure every order meets your expectations.
Eligibility for Refund
You may request a refund only under the following circumstances:
- You receive a damaged or defective product.
- You receive an incorrect product.
- Your order is lost during transit.
- The product delivered is significantly different from what was ordered.
To be eligible for a refund, you must contact us within 48 hours of receiving your order.
Non-Refundable Items
Refunds will not be provided for:
- Products damaged due to misuse or improper handling.
- Minor variations in color, texture, or finish, as our products are handcrafted.
- Change of mind after delivery.
- Products purchased during clearance or special promotional sales.
- Customized or personalized products.
How to Request a Refund
To initiate a refund request, please email us with:
- Order Number
- Customer Name
- Photos or videos showing the issue
- Brief description of the problem
Our support team will review your request within 2–3 business days.
Refund Process
Once your refund request is approved:
- The refund will be processed to your original payment method.
- Refunds typically reflect within 5–7 business days, depending on your bank or payment provider.
Replacement Option
In many cases, we may offer a replacement product instead of a refund if the item is damaged, defective, or incorrect.
Cancellation Policy
Orders may be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
Shipping Charges
Shipping charges are non-refundable unless the refund is due to an error on our part, such as:
- Wrong product delivered
- Damaged product received
- Manufacturing defect
Contact Us
If you have any questions regarding our Refund Policy, please contact us:
SoulScrafts
📧 Email: support@soulscrafts.in
📞 Phone: +91 95601 88363
🌐 Website: www.soulscrafts.in